Tech support FAQ

Fixes for printer problems

Click here to view common printer problems and fixes.

Software problems

Click here to view common software problems and fixes.

Chair adjustments

Click here to view videos on how to adjust your ergo chair.

My printer isn't printing clearly
Solution
Please watch the following video

https://www.youtube.com/watch?v=EYtFq3Po8HU

The paper is jammed in my printer.
Solution
Please watch the following video

https://www.youtube.com/watch?v=r587ORkC4yw

My printer isn't picking up the paper.
Solution
Please watch the following video

https://www.youtube.com/watch?v=aH23zIb750w

The paper is jammed in my MG5750 printer
Solution
Remove paper jam, If you are struggling to remove the paper that is jammed in your printer, the back of the printer can be removed to reveal the paper jam. If you look at the back of the printer there is an arrow, if you just push in the direction the arrow is pointing in, the back will flip open and should reveal the paper jam so you can remove it.

Canon Pixma MG5750 printer is not picking up paper
Solution
Carry out the Canon Pixma MG5750 roller cleaner process

The link below will show you how to run the automated cleaning process for the printer’s rollers. This should help the printer to pick up paper again. For best results please run this process 2-3 times.

https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG5700%20series/EN/BG/bg-maintenance2400.html

Canon Pixma MG5750 printer is not printing clearly
Solution
MG5750 print head clean

The link below will show you how to run the print head cleaning functions on your printer.

https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MG5700%20series/1.0/EN/PPG/dg-c_cleaning_or.html

Canon Pixma MG6851 printer is not picking up paper
Solution
Canon Pixma MG6851 roller cleaner

The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again

For best results please run this process 2-3 times.

https://ugp01.c-ij.com/ij/webmanual/Manual/All/MG6800%20series/EN/BG/bg-maintenance2400.html

Canon TS6250 printer is not picking up paper
Solution
Canon TS6250 roller cleaner

The link below will show you how to run the automated cleaning process for the printer’s rollers, this should help the printer to pick up paper again,

For best results please run this process 2-3 times

https://ugp01.c-ij.com/ij/webmanual/Manual/All/TS6200%20series/EN/UG/ug-143.html

My Texthelp software says the trial period has ended

Solution
Texthelp activation windows
Make sure you’ve activated Texthelp Read&Write using your product Code.

To activate Texthelp Read&Write,

Click on the Information button on the Read&Write toolbar and go to About Read&Write.

Enter your Read&Write Product Code, then click Activate.

My Texthelp Read&Write toolbar greyed out?

Solution
Make sure you’ve activated Read&Write using your product code.

To activate Texthelp Read&Write,

Click on the Information button on the Read&Write toolbar and go to About Read&Write.